Contact Us Page for Bingo Showdown
At Bingo Showdown, we prioritize our players' satisfaction and well-being above all else. If you have any questions or concerns about the game, your account, or need technical assistance, please don't hesitate to reach out.
Our player support team is available Monday through Friday, 09:00–18:00 Eastern Time (ET) for Canadian players seeking assistance. Outside of these hours, automated ticket acknowledgment will ensure that your issue receives attention promptly upon the return of our support staff.
You can access our support team using one of two preferred contact methods:
We do not have real-time live chat functionality available on our website but are committed to addressing your queries as soon as possible. Our customer service team can be contacted by submitting a ticket via email with the issue you're experiencing.
If preferred, you may reach out to us directly through the Zendesk-powered support portal linked within-game or found under Settings > Support. Our automated ticket acknowledgment process ensures your query reaches our team as soon as possible upon submission.
Response Time Expectations: Please note that while we aim for an expedient resolution to all issues raised with our customer support staff, actual response times may vary based on the volume of requests received at any given moment.
Before reaching out, please visit our comprehensive help center for in-depth guides covering a wide range of topics. The resource is available both within-game and through direct access by typing "Help" in the body of your email.
Multilingual Support: For Canadian players seeking support, we offer English and French as supported languages. Our customer service team is committed to addressing queries from all regions where our platform operates within the established response time parameters.
If you need assistance with verifying an account or resetting your login credentials, please get in touch using one of the contact methods mentioned above (In-Game Request or Zendesk-Powered Ticket Submission). A support representative will be happy to assist you upon reviewing your ticket details and taking further steps as necessary.
At Bingo Showdown, we take responsible gaming seriously. If concerns about gambling habits arise during gameplay or outside of our platform, please reach out for guidance using one of the provided contact methods above. Our support team is here to help guide you on resources available such as self-exclusion periods and responsible play information.
Self-Exclusion Support: For Canadian players seeking assistance with a temporary account closure (self-exclusion), navigate to Settings > Account Safety within-game, select "Request Account Closure," choose the preferred duration from the options provided (180 days minimum) and confirm that you wish to proceed. You will be required to verify this action through an email sent to your registered account address.
For technical issues or platform-related concerns not covered by other contact methods or help resources, please don't hesitate to reach out via Zendesk-Powered Ticket Submission linked within-game under Settings > Support. Our support team is always ready to assist with any technical questions you might have about our platform and its various features.
While we strive for swift resolutions to all queries raised with our customer support staff, there are situations where further escalation may be required based on the nature of your request or specific operational constraints beyond control. In such instances, please don't hesitate to express your concerns via email submitted through Zendesk.
Contact Channels and Hours
Should you have any questions about our support or require specific contact hours guidance not mentioned here, feel free to explore further options under Settings > Help within-game or submit your query via email linked above for detailed assistance.
Thank you for choosing Bingo Showdown as your preferred social gaming destination.
